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PAC code on Pay as you go Sim

soukainabilal
Investigator
Investigator

‎19-08-2020 02:01 PM

Hi,

 

I have this EE pay you go sim with zero balance. Its active, all other commands to 150 work well. Well now I'm trying to get a PAC code via texting PAC to 65075 but there is no response from EE (trying now 3rd day).

 

Am I doing something wrong ?

 

I have also tried to register my number online, it was registered and verified but now I cannot even login to online acc as well, it says everytime some unknown error,please try again later.

 

Please help in regarding PAC code. Thanks.

 

Kind Regards,

Souka

7 REPLIES 7
Katie_B
EE Community Support Team

‎19-08-2020 03:40 PM

Hi @soukainabilal. 

 

Welcome to the community. 

 

Has this SIM been topped up?

 

Are you able to receive calls?

 

Katie 🙂

0 Helpful
soukainabilal
Investigator
Investigator
In response to Katie_B

‎19-08-2020 04:10 PM

Hi,

 

Can receive calls, normal.

 

This was a £10 or £20 bundle sim, pre loaded. No more topups were done. Balance is zero at the moment, sim is active.

 

Thanks

0 Helpful
Katie_B
EE Community Support Team
In response to soukainabilal

‎19-08-2020 04:26 PM

Thanks for getting back to me @soukainabilal. 

 

I would recommend getting in touch with our customer care team so they can provide your PAC code. 

 

Katie.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎19-08-2020 11:24 PM

Do you have more than 1 PAYG no. on your a/c? You can only use 65075 when you don't have multiple nos. Otherwise you will need to phone in for your PAC.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
soukainabilal
Investigator
Investigator
In response to XRaySpeX

‎20-08-2020 12:09 AM

I have only one, this Pay as you go number which I'm trying to get PAC code for but still no luck in getting response from 65075.

 

Regards

0 Helpful
Farkhondehx5
Visitor

‎02-11-2020 10:31 AM

Hello could you please send me my PAC code please?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Farkhondehx5

‎02-11-2020 11:59 AM

Hi @Farkhondehx5,

 

Welcome to the EE Community. 🙂

 

To request a PAC, text PAC to 65075 or log in to My EE and go to Menu > Account settings > Leave EE.

 

Hope this helps.

 

James

0 Helpful