PAC Code

[RaduAdrian]

Hi. Just joined EE. BEFORE i left my previous provider I requested the PAC code. When I received my sim card I canceled my contract just to be sure I'm not goin to be charged.( nobody mentioned that I don't need to cancel it as will be automatically done )Unfortunately the sim card I received wasn't registered so I needed to wait anothee 2 days to receve my new Sim. Now that I have it, i tryed to transfer my old number online but it saying to put a correct PAC number. It is the correct number. What am I doing wrong ? Any suggestions is well appreciated.  Thank you

[XRaySpeX · Accepted solution]

Cancelling your previous contract & thus losing its no. before using the PAC from it, Therefore invalidating the PAC as it has lost the no. to be ported.

[RaduAdrian]

• is anything I can do now?  I want to keep my phone nr as I had it for 10 years

[XRaySpeX]

No, you have cancelled it out.

[RaduAdrian]

Thank you for your answer.  Can I pick  a new number, or I will be stuck with what I have? 

Thank you

[XRaySpeX]

It'll cost you £36 to change your no.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

[RaduAdrian]

• Last question and thank you very much for sorting my query.  How do I get the number? Do I need to call in or I can do it online? And if online, where. Thank you once again

[XRaySpeX]

You need to call CS for a new no.

[Katepeim]

Hi I need a PAC code please and cannot find my sim card to request this. Please send asap. Thank you.

[Christopher_G]

Hi @Katepeim

Welcome to the community.

Our Mobile Care team will be able to help you get your PAC code. You can find contact information on our get in touch help page.

Chris