cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Stuck in Canada and lost my phone in the sea Can I buy an EE compatible SIM here

CHARLESJARMAN
Contributor
Contributor

I need to buy a new sim for my UK phone as I lost my last phone in the sea (don't ask!) Can I activate the new SIM here in Canada and Buy a SIM that's compatible with EE?

8 REPLIES 8
Chris_B
EE Community Star
EE Community Star

@CHARLESJARMAN   No that’s not possible as you would need a replacement SIM card not a new SIM card. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Is it possible to pay for a replacement SIM card and have it sent from the UK?

@CHARLESJARMAN   A replacement SIM card will be sent to the billing address and it will need to be activated in the UK before someone at that address can post it to you.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

OK understood but being activated can be done in a shop? I assume and on any phone? I won't be physically back in the UK until the restrictions are lifted possibly Oct/ Nov if I'm lucky! I could arrange to have a lodger take the card to the store and have it activated in house before posting it to me here!

Can't you get a Canadian SIM card, eh?

My phone was dual sim. I want to keep my UK no. and account with EE on the same handset as my Canadian.

Christopher_G
EE Community Support Team

Hi @CHARLESJARMAN


The QR code on the replacement eSIM would have to be scanned into the device to register it.

 

Chris

Thanks I'm just going to get a normal replacement SIM card sent from the UK once it's been activated 🙂