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PAC Code not coming through by Text

markam
Investigator
Investigator

‎12-06-2020 11:35 AM

Today twice, I have requested my PAC Code by text. Both times I received no code. Shortly after I received a call from EE, asking the reason why I want to change provider, I finally ended the call because of too many questions and my answers was getting too personal. 

Why am I finding so difficult to leave EE. Why does EE offer a text service for customers to request the PAC Code, when actual fact the code did not come through. I should not be forced into talking to someone on the phone questioning my decision to leave?

EE Customer Service, please send the PAC Code?

6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎12-06-2020 11:47 AM

@markam   Can I ask do you have any outstanding balance on your account?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
markam
Investigator
Investigator
In response to Chris_B

‎12-06-2020 12:11 PM

Hi Chris,

 

I have £0 balance on my account

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎12-06-2020 12:19 PM

Do you have more than 1 no. under the same a/c? If so you can't request a PAC by text.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
markam
Investigator
Investigator
In response to XRaySpeX

‎12-06-2020 12:23 PM

I have only one number on this account

0 Helpful
markam
Investigator
Investigator
In response to markam

‎12-06-2020 12:40 PM

Just received a text saying, Pac code has been sent to me, it didn't come through by the text message, will I receive it by email or post?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to markam

‎12-06-2020 02:57 PM

Hi @markam,

 

Welcome to the EE Community. 🙂

 

If you requested your PAC via text it should be sent to you in a text message.

 

Has it arrived yet?

 

Thanks

 

James

0 Helpful