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Ordering a new sim lost phone abroad can't get hold of ee

wilfevans
Explorer

‎23-07-2020 11:18 AM

I have lost my phone the, live chat is never available I can't phone from another phone as I'm in Japan and will be here for the foreseeable future, when I go to order a new sim the only option I get is to phone EE what a useless service how is live chat never available I've been trying to do this for over a week, absolute nightmare!

0 Helpful
5 REPLIES 5
bristolian
EE Community Star
EE Community Star

‎23-07-2020 11:21 AM

Hi @wilfevans 

 

Sorry to hear you've lost your phone abroad - are you trying the international contact number +44 7953 966250?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎23-07-2020 11:21 AM

You can't order a replacement for lost SIMs online. You need to phone EE to report it lost. Try calling the Freephone no. in my sig over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
wilfevans
Explorer
In response to bristolian

‎23-07-2020 11:48 AM

Haha no because I have lost my phone!?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to wilfevans

‎23-07-2020 11:51 AM

There are other phones & devices on which to run Skype.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team
In response to wilfevans

‎23-07-2020 01:05 PM

Hi @wilfevans

 

Thanks for coming to the community.

 

You would need to call us from another phone on +44 (0) 7953 966 250, our Mobile Care team will help you with the lost phone and SIM card.

 

Thanks.

 

Leanne.

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