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Community Activity
Facebook and Instagram not loading on Smart 4g Hub
I have a Smart 4 G Hub ( since February 2024) providing all my home broadband and wifi. All of a sudden we are unable to connect to Facebook and Instagram via wifi which will not upload and refresh. Previously both were working fine.The only network ...
Can’t connect WiFi Extender pro to SH32B hub despite being sent Replacements.
I have recently moved from by to re and have received the smart hub SH32B along with the WiFi extender pro. Unable to pair without local Ethernet cable. I can get solid aqua with Ethernet but as soon as cable removed - nothing pairs. Never get past f...
Return kit bag
Hi I have not received our bag to return our old device. Please can you arrange one to be sent out please . Shaneen
Home phone adaptor
I've received two phone adaptors I do not require as i use my own router. I can see online we rent the routers and we will be charged if we don't return them but no mention of the phone adaptors.How much do EE charge if I don't return the phone adap...
No picture
I don’t have a picture from my main set top box only sound I have changed the cable and turned the box off at the wall but nothing I can never get through on the phone
Data issues in Dubai
Hijust come home from Dubai where I was getting increasingly irritated with EE. EE have recently changed the roaming rules in Dubai / UAE and now if you pay a daily or weekly amount you can access your UK DATA, minutes and texts. I paid quite happ...
Billing
I can't pay my bill this month
they flat out denied there was any loss of service
Same here and when I phoned EE about it they flat out denied there was any loss of service [Mod edit: Please do not post personal information on the public board. Thanks!]
Mobile data
Good morning EE,I just moved my phone no with EE and I keep calling the customer service because I have issue using my mobile data outside, WhatsApp is not working as before, I can not send voice messages, or pictures and receive them. Another app is...
Broadband speed
HI, since moving over to EE, my internet speed has dropped and on one occasion failed altogether. One new hub and a visit by an engineer, no better. Call after call and all you get is "well, you are getting the minimum guaranteed speed so what's the ...
