Ordered on the 14th May and still not heard anything.

[asl33pintheback]

Hi

i ordered a new phone on the 14th May and 17 days later it still hasn’t arrived. I had a confirmation email but my tracking number won’t let me see my delivery status online. Help!!

Thanks

A

[David]

Hi @asl33pintheback 

Welcome to EE Community,

If you call freephone 0800 317 720 a customer service advisor will be able to assist you.

Thanks,

David.

[asl33pintheback]

Hi David 

I called the number but they said that they couldn’t help because there was no one available in the digital sales team. I have an xko number and when I made the order it said will be dispatched in 1 day!

[James_B]

Hi @asl33pintheback,

Welcome to the EE Community. 🙂

The digital sales team should be available today. Have you been able to get in touch?

Thanks

James

[asl33pintheback]

No! Spoke to a colleague who said the team are busy and have turned the call queue off. 

[James_B]

Hi @asl33pintheback,

Are you a new customer or were you upgrading?

Thanks

James

[asl33pintheback]

New customer. I ordered a new phone 18 days ago. Got my email confirmed and xko number but then haven’t heard anything. Said it would be dispatched in a day. Cheers

[James_B]

Hi @asl33pintheback,

Our sales team will be happy to help if you get in touch on 0800 656 6000.

Thanks

James

[asl33pintheback]

Called the number and get ‘incorrect number’

[Jon_K]

Hi @asl33pintheback.

Are you trying to call the number without spaces in it?

Jon