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31-05-2020 11:15 AM
Hi
i ordered a new phone on the 14th May and 17 days later it still hasn’t arrived. I had a confirmation email but my tracking number won’t let me see my delivery status online. Help!!
Thanks
A
31-05-2020 11:34 AM
Welcome to EE Community,
If you call freephone 0800 317 720 a customer service advisor will be able to assist you.
Thanks,
David.
31-05-2020 11:53 AM
Hi David
I called the number but they said that they couldn’t help because there was no one available in the digital sales team. I have an xko number and when I made the order it said will be dispatched in 1 day!
01-06-2020 08:38 AM - edited 01-06-2020 08:46 AM
Hi @asl33pintheback,
Welcome to the EE Community. 🙂
The digital sales team should be available today. Have you been able to get in touch?
Thanks
James
01-06-2020 02:33 PM
No! Spoke to a colleague who said the team are busy and have turned the call queue off.
01-06-2020 03:05 PM
01-06-2020 03:29 PM
New customer. I ordered a new phone 18 days ago. Got my email confirmed and xko number but then haven’t heard anything. Said it would be dispatched in a day. Cheers
01-06-2020 03:35 PM
Hi @asl33pintheback,
Our sales team will be happy to help if you get in touch on 0800 656 6000.
Thanks
James
01-06-2020 03:45 PM
Called the number and get ‘incorrect number’
01-06-2020 04:51 PM