Ordered a phone a week ago and still haven’t heard anything

[Booniejb]

I ordered a phone and you took the money over a week ago but I still haven’t heard anything...

[James_B]

Hi @Booniejb,

Welcome to the EE Community. 🙂

Was the phone you ordered in stock?

Thanks

James

[Booniejb]

It said it was...

Jennifer Jones

[James_B]

Hi @Booniejb,

Which phone did you order?

Thanks

James

[Booniejb]

iPhone 8 Plus good as new

[Booniejb]

They also took the £50 from my account. But since then I’ve heard nothing. 

[James_B]

Hi @Booniejb,

What was the date of your order?

That model can take up to seven days to be dispatched at the moment.

Thanks

James

[Booniejb]

That’s fine. I don’t mind waiting. I just found it odd that I hadn’t heard anything at all. Maybe an email explaining it could take a week would be a good idea? It was ordered last Saturday (16th)

[James_B]

Thanks for your patience @Booniejb

We'll send you a text message with tracking details as soon as your delivery slot is confirmed.

James

[Booniejb]

Thank you 😊