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Order

CassieM1988
Visitor

‎27-09-2021 05:01 PM

I ordered a iPhone 13 today and i got a confirmation email with a order number, I just want to know what the process is now it says they are processing my order what does that mean will I receive my phone or does my order go to someone else to check it first, it said it will get a text or email to let me know when it will be delivered and said I will get it in 7 days, can a order be cancelled once its been accepted, do they do any more credit checks? 

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1 REPLY 1
Leanne_T
EE Community Support Team

‎28-09-2021 08:21 AM

Morning @CassieM1988

 

Thanks for coming to the community. 

 

If we need any more information from you, the team will send you an email and let you know to contact us. 

 

We update our order tracker as soon as deliveries arrive, so you can see the latest information we have. No delivery dates can be confirmed until they’re in the tracker, so remember to keep checking back for updates.

 

You will receive a text from DPD, by 8pm the day before your delivery, to confirm that it's on its way.

 

Thanks 🙂

 

Leanne.

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