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[Mollie_12]

Hi I upgraded my phone on the 16.01.21 and selected delivery for 18.01.21, between 6pm and 8pm it's still not turned up. Had no delivery notification or anything! Absolutely shocking, can you tell me what's going off as online chat doesn't work either 

[Chris_B]

@Mollie_12  You will have to call customer services as this is a public forum that doesn’t have access to customer accounts.  

[Leanne_T]

Hi @Mollie_12

Welcome to the community. 

What device did you order? 

Could you let me know the size and colour that you ordered? 

Also, did you receive a confirmation email? 

Leanne 🙂

[Mollie_12 · Accepted solution]

Hi Leanne. 

I ordered the Sony Xperia 5 ii

Received a confirmation email and order number but when I track it doesn't say anything. I havent had any emails or messages since

[Jon_K]

Hi @Mollie_12.

If you're unable to track your order online, I'd recommend getting in touch wit our Customer Care team for an update.

DPD will send you a text when your order is ready to be delivered.

Jon