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Order

CharGreenall
Explorer

‎10-12-2020 03:17 PM

I done my early upgrade with someone on the phone yesterday morning, I have got a confirmation email that says the estimated delivery would be today, I have had no text or emails saying a time or that its been dispatched. The gentleman on the phone didn't advise me how long I need to wait or how long it would be to come. I would just like to know so I can be home for my delivery or change the delivery address to my work address

 

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎11-12-2020 08:03 AM

Hi @CharGreenall.

 

Welcome to the community.

 

What phone did you order?

 

Have you tried using our online order tracker?

 

Jon

0 Helpful
CharGreenall
Explorer
In response to Jon_K

‎11-12-2020 09:44 AM

I ordered the iPhone 11 in white

I paid £7 for delivery and been told I have to wait 2 weeks but my partner got the same phone paid nothing for delivery and got it the same day

Charlotte Greenall
0 Helpful
Jon_K
Former EE Employee
In response to CharGreenall

‎11-12-2020 09:54 AM

I'm sorry to hear this, @CharGreenall.

 

I'd recommend getting in touch with our Customer Care team to query this.

 

They will be able to look at your delivery cost too.

 

Jon

0 Helpful