Order tracking

[Jaclyn]

Hi, I have ordered a Samsung z fold 3 on 7/10 and was told it would be dispatched within 7 days. 

My tracking status is still set to order confirmed, but I have received messages today saying my order is on track and I must return my trade in phone by 29/10, but I have no idea what its on track for and I will need time to clear my old phone once my new one arrives. 

Please will you advise? 

1. Thanks

[Katie_B]

Hello @Jaclyn. 

Thanks for ordering with us. 

Please could you let me know the colour and memory size you ordered?

Speak soon, 

Katie 🙂

[Jaclyn]

Hi Katie 

It was black 256gb 

Thanks 

Jac

[Katie_B]

Hello @Jaclyn. 

The current guidance is to expect despatch within 28 days. 

If the date nears for your trade in and you still have not received your device I would recommend just giving our customer care team a quick call who will be happy to note this on your account. 

Katie 🙂