Order tracking

[blue123]

I’m unable to get through on the phone line to track my phone. However, I have a conformation email which says the number is trackable online and it’s not. I ordered it 3 days ago and haven’t heard anything from DPD or anyone. 

[Leanne_T]

Hi @blue123

Thanks for coming to the community. 

Which phone have you ordered?

Could you let me know the colour and size? 

Speak soon 🙂

Leanne.

[blue123]

iPhone 12 Pro
128GB
Grey

Sent from my iPhone

[Leanne_T]

Hi @blue123

Thanks for the quick reply. 

Was this the Graphite model that you ordered? 

Leanne.

[blue123]

No

Sent from my iPhone

[Leanne_T]

Sorry, @blue123 there doesn't seem to be a Grey option for the iPhone 12 Pro 128GB. 

To check if the device is in stock for you, I will need to know which colour you have ordered, could this have been silver? 

Do you get an error message when you try and track your order? 

Leanne.

[blue123]

Yes sorry it was sliver.
And yes

Sent from my iPhone

[Leanne_T]

Hi @blue123

The Silver model is showing 'Now in stock. Usually despatched within 1 day' if you have had no update please give us a call on 150 or 0800 079 8586 and the team will get this looked into for you.

Leanne.