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[Jennifer181]

Hi I've just tried paying for a new pack o have 2 days left of my current pack and it said something about an error so I tried again it said the same thing and I looked on my bank and it had taken 2 £15 payments so now I have £30 gone and no new pack it should have went on and rolled over and I'm worried that in 2 days they're gonna take another 15 to renew my pack and I dont want that I wouldnt mind if that was the next 2 months sorted and dont have to pay for the next 2 packs but I have a feeling that wont happen can anyone help me with this

[XRaySpeX]

@Jennifer181 : What does texting AL to 150 from it fully report verbatim (it is free)?

[Jennifer181]

Hi I text al and it just says I have 1.4 gb left of my pack

[Christopher_G]

Try texting BALANCE to 150 for me please, @Jennifer181

Let us know what that says about what your balance is.

Chris

[XRaySpeX]

Doesn't AL tell you what your balance is?