Order not dispatched

[Charls]

Good Morning

I've placed an order for an Iphone XR essential plan with a wireless charger on the 7th of May. I have received the confirmation email, but it has not been dispatched and I have not been charged for the transaction, any advice?

Many Thanks

[James_B]

Hi @Charls,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't had an update on your order yet.

Please get in touch with Customer Care so we can check your order status.

Thanks

James