Order not Received

[Mustabsar]

I have ordered pay monthly sim on July 11. I received an email that my order has been dispatched but I have not received it yet. I am new to EE. Please help. 

[Mustabsar]

I have not received my order. Order Number is *************

[mod edit: personal details removed from the public forum]

[Leanne_T]

Hi @Mustabsar

Welcome to the community.

SIM orders can take 2-5 working days to arrive, if this has now passed please give us a call on 0800 956 6000 and our Mobile Care team can check this for you.

Thanks 🙂

Leanne.