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Order confirmation

Bubs150
Investigator
Investigator

I have just ordered the iPhone 12 Pro Max online as my contract expires this month and I've had my free upgrade available for a while now.

 

I had no problem ordering the phone and I have my order number.

 

The problem I'm having is that I don't have any sort of confimation email or text from EE so I'm unsure whether or not my order is actually placed. 

 

Also it said that I need Photo ID and my confirmation email when the phone is delivered.

 

So my question is, can it take a while for the confirmation email to come through and can anyone confirm that the order is actually placed?

 

Thanks

1 SOLUTION

Accepted Solutions

Hello @Schockwave 

 

Thanks for that. I was going to call after I tried to start a chat with customer service and it didn't work but I had the same thought as you with them being busy so I thought I'd try on here first.

 

 

View solution in original post

2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

Hello @Bubs150 , 

 

Welcome to the community,

 

If it is anything like with the new Apple Watch, the confirmation may not arrive until this evening, I would wait and see, but if not, I would suggest you ring customer service to check, although they are probably very busy right now, due to the new products and the lockdown again.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Hello @Schockwave 

 

Thanks for that. I was going to call after I tried to start a chat with customer service and it didn't work but I had the same thought as you with them being busy so I thought I'd try on here first.