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Order confirmation but no update!!!

Ellenalouise7
Explorer

I ordered an iPhone 11 in black (64g) as my upgrade on Tuesday 30th June. There was a £50 upfront cost that I put all my details in for but this has not been taken yet? I received an email confirmation of my order with an xko ref number, but no further updates? 
can someone tell me when I’m likely to receive my phone? Is there a delay in processing?

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @Ellenalouise7,

 

Our Customer Care Team will be happy to check the status of your order if you get in touch.

 

Thanks

 

James