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Order a phone said 24hours dispatch and still nothing

Natalie2121
Explorer

‎21-10-2021 06:10 PM

Ordered a iphone 11 and still not received it yet said 24 hours dispatch? 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎21-10-2021 07:22 PM

@Natalie2121   It says usually despatched within 24 hours not it will be.  It’ll depend on stock levels of the type you ordered.    Have you received tracking information?  Have you been told it’s been dispatched?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Natalie2121
Explorer
In response to Chris_B

‎21-10-2021 08:49 PM

Yeah all it says order confirmed just left with no phone at the minute 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Natalie2121

‎21-10-2021 09:01 PM - edited ‎21-10-2021 09:05 PM

@Natalie2121  Your order has been confirmed not that it’s been dispatched. You might want to give customer services a call about this.    What iPhone 11 model was this Colour/storage? 

 Only one model type has usually dispatch within one day and that’s the 64Gb green one.    The rest are between 7 and 28 days.  This is colour and storage size depending. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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