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Order Status not updating

ADR
Contributor
Contributor

‎18-10-2021 08:51 AM

Hi, 

 

I ordered a Samsung 21 in Phantom White on 25/09/2021. At the time, the ee website said the item was in stock but I received an update on my order tracking saying it was on back order. I thought this would just take a day or two for it to update.

 

It is now 3 weeks later and my tracking order is still awaiting a delivery date even though the ee website still says the item is in stock.

 

Can you advise please?

 

Appreciate your help.

 

A.

5 REPLIES 5
Katie_B
EE Community Support Team

‎18-10-2021 09:46 AM

Hello @ADR. 

 

Thanks for ordering with us. 

 

Please could you let me know what memory size you ordered? I would love to see if I could check our current delivery guidance. 

 

Katie 🙂

0 Helpful
Melaz
Visitor

‎18-10-2021 10:50 AM

Heya @ADR I'm in the same boat as you. Same order date. 3 weeks waiting. S21 Violet 256 gb. Disappointing and frustrating.

Maybe EE/Samsung could throw a charging mat our way? 😆

Hopefully we get our delivery date soon! 🤞

0 Helpful
ADR
Contributor
Contributor
In response to Katie_B

‎18-10-2021 11:28 AM

Hi Katie,

 

It is the 256gb model.

 

Thanks.

 

 

0 Helpful
ADR
Contributor
Contributor
In response to Melaz

‎18-10-2021 11:29 AM

That's not a bad idea! 😂

0 Helpful
ADR
Contributor
Contributor
In response to Katie_B

‎18-10-2021 01:18 PM

Hi Katie,

 

Any update please?

 

Thanks.

0 Helpful