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Order Number

pratham_21
Explorer

‎27-09-2020 03:47 PM

I haven't received my order number in my order confirmation mail.

I ordered pay as you go sim 3 days ago and it hasn't delivered yet so I want to track it.

 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎27-09-2020 10:00 PM

@pratham_21   SIM cards are sent out via Royal Mail 2nd class so there is no tracking information to give. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
pratham_21
Explorer
In response to Chris_B

‎27-09-2020 10:07 PM

then how to stay updated with my order except of those 'not so helpful' mails.

 

0 Helpful
Katie_B
EE Community Support Team
In response to pratham_21

‎28-09-2020 08:39 AM

Hi @pratham_21. 

 

There is no way to track your SIM online, please allow 3-5 days for your SIM to be delivered. 

 

If this is not with you by tomorrow then please come back and let us know, 

 

Katie 🙂

0 Helpful