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Order 2nd line, but no 10 percent discount

Hafsa786
Explorer

‎20-06-2020 08:35 AM

Hello, I've Order a 2nd line, but no 10 percent discount? 

 

Also Got first Email of confirmation but no more updates either? Is the Bedford ee store open?

 

I've ordered the samsung galaxy watch as a second line.

 

Any information would be great thank you

 

Regards 

Hafsa Aktar.

 

 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎20-06-2020 12:07 PM

Good Afternoon @Hafsa786.

 

Thanks for coming to the community. 

 

Can you see the 2nd line within your My EE?

 

Katie 🙂

0 Helpful
Hafsa786
Explorer
In response to Katie_B

‎20-06-2020 12:38 PM

Not yet Katie_B, nothing showing up as of yet. It's been a day since I've placed my order an still awaiting delivery too. It's just I am confused as to why there is no break down of the second line including 10 percent discount?... no one is available to talk either?

0 Helpful
Katie_B
EE Community Support Team
In response to Hafsa786

‎20-06-2020 01:00 PM

Hi @Hafsa76. 

 

I would recommend waiting for this to appear on your account and then to check if any discount has been applied. 

 

You can also give us a call and speak with our customer care team, you will be placed in a queue and a member of the team will be with you as soon as they can. 

 

Katie 🙂

0 Helpful