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Online upgrade, how do u track my order?

thehthill
Explorer

‎05-06-2018 03:55 PM

I received the first email, with a tracking number, just not sure how to actually track it. Thanks

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎05-06-2018 04:01 PM

How to Track your order .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Rogersdave77
Expert Contributor
Expert Contributor

‎05-06-2018 04:01 PM

@thehthill if you download the DPD app and enter your name/address when asked it will come up with details of you order. Hope this helps, its how I track my orders 👌

thehthill
Explorer
In response to XRaySpeX

‎05-06-2018 04:14 PM

Thanks for the link! However my request keeps timing out, even though its loading when I'm sending straight away 

0 Helpful
James_B
EE Community Support Team
In response to thehthill

‎05-06-2018 04:58 PM

Hi @thehthill,

 

Welcome to the EE Community.

 

That's great advice from both @XRaySpeX and @Rogersdave77.

 

If you've recently placed your order, it may take a little time before tracking information is available.

 

Thanks for upgrading with EE. Smiley Happy

 

James

0 Helpful