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Online order

KerryJ
Explorer

‎29-05-2020 10:40 PM

Hi, I want to cancel an online order but I can't get through on the phone number. The tracking number is not working either so I can't see where the product is currently. Is there an online form or email address I can use? 

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎29-05-2020 10:56 PM

How do I can a contract within 14 days online?

 
To cancel a contract by email:

Fill in our cancellation form and email channel.returns@ee.co.uk

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
KerryJ
Explorer
In response to XRaySpeX

‎01-06-2020 04:10 PM

Thank you! 

0 Helpful
Leanne_T
EE Community Support Team
In response to KerryJ

‎01-06-2020 04:16 PM

Hi @KerryJ

 

Thanks for coming to the community.

 

Has your order now been cancelled?

 

Thanks 🙂

 

Leanne.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to KerryJ

‎01-06-2020 04:36 PM - edited ‎01-06-2020 04:36 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance.Have you now managed to cancel it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful