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Old T-Mobile Pay as You Go Sim Card Change

robertp1969
Visitor

‎15-09-2021 11:27 AM

My grandmother wants to change phones to an iphone 4s as she has an old samsung device. She has a pay as you go sim card with T-mobile which I now think is EE. How do I go about getting a new micro sim with the same number?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎15-09-2021 12:27 PM

Hi @robertp1969 

 

They will need to call EE CS on 150. However I don't think these are issued anymore as T-Mobile is in run off. CS on 150 will be able to help.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
EssexBoyEE
Ace Contributor
Ace Contributor
In response to Northerner

‎15-09-2021 01:58 PM

There were no T Mobile SIM Cards issued in Nano Size.

 

You will not be able to order a replacement T Mobile SIM Card in any size any more.

 

You could at your own Risk look into getting the existing Sim Card cut down to nano size using a correct SIM Cutter and someone who knows how to do this, but as said above if you break, damage or lose it, that's it, game over.

0 Helpful