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28-08-2020 09:25 AM
Hello I have swapped from Android to Apple and activated my new Sim - checked that my number is correct and turned iMessage off and on as instructed - but I am still receiving replies from my mom on my old phone (with old sim) which are sent from my new Apple phone. Do I need to phone EE or can anyone help with this? It only seems to be texts from my mom btw?
28-08-2020 01:59 PM
She hasn't tried as I am at work - but I'm seeing her tomorrow so I'll try that (restarting her phone) but yes it's normal text and not through a third party app.
28-08-2020 02:08 PM
Hi @Sefo1968
If you can both do this and if you have any problems, please give us a call on 150 and our Tech gurus can get this looked into for you 🙂
Leanne.