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Old Sim is still receiving texts replies that are sent from new sim

Sefo1968
Investigator
Investigator

Hello I have swapped from Android to Apple and activated my new Sim - checked that my number is correct and turned iMessage off and on as instructed - but I am still receiving replies from my mom on my old phone (with old sim) which are sent from my new Apple phone. Do I need to phone EE or can anyone help with this? It only seems to be texts from my mom btw?

11 REPLIES 11

She hasn't tried as I am at work - but I'm seeing her tomorrow so I'll try that (restarting her phone) but yes it's normal text and not through a third party app.

Leanne_T
EE Community Support Team

Hi @Sefo1968

 

If you can both do this and if you have any problems, please give us a call on 150 and our Tech gurus can get this looked into for you 🙂

 

Leanne.