Community Activity
Prepayed SIM Card Data Not Working
I have recently purchased a prepayed SIM card at the London Heathrow Airport vending machine and it appears that after numerous efforts, the data is not working. I have tried downloading the app and linking my SIM card but the error code 5100 shows u...
new plan not working
hello, i am an existing EE customer and have bought an EE pay as you go 20GB sim plan. today i recieved a new SIM card in the mail. is there a possibility i am able to keep my pre existing phone number? also, the EE website says i dont have any ongoi...
Data services degraded for almost a week
My mobile internet speeds have gone down from around 950Mbps to 1.5Mbps since Monday. The original repair time (on the app) was 16 hours. That deadline has come and gone. The app status checker now does not even provide a repair time estimate.It is i...
Can I use my TalkTalk email address with EE broadband
Current broadband provider is TalkTalk. Email addresses all '@talktalk'. Am I able to use these TalkTalk email addresses with EE as broadband provider?
How to get a Wifi Extender and which one?
Hi everyone . A bit of a confusing one so bare with me. I initially had FTTP through BT in which they sent me out their Smart Hub 2 because I was moving from normal BT Broadband. When the contract got renewed, as part of the BT/EE merger, the package...
Resolved! SIM only upgrade not showing in account
Good morning, I am very confused and hope someone can help.On 24th February 2023 I took the opportunity of an early upgrade offer on my phone in which the contract was due to end on 10th August 2023. I paid the early upgrade fee of £211.54 and select...
No Tracking Number
I ordered a sim card on the 11th June (nearly a month ago)I got an order confirmation email with an xko number but I've had absolutely no contact from EE since then. Have tried to call several times, they are always very busy and there is no option t...
EE Smart 4G Hub
Hi,hopefully someone might have the answer to this.I bought this hub from EE shop about Jan 25,it works ok but i have to re-boot it every single day without fail.It is driving me nuts,hope someone can help.