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Hello! I recently switched to a contract sim from PAYG but I ordered a dog tag with my old PAYG number and I completely blanked, I have the a20e so I can take advantage of the dual sim feature but I'm worried my number will be recycled since I went into my settings and turned my PAYG sim off (Since my dog isn't lost it's pointless having it on) but how would I avoid having my number flagged as inactive/recycled.

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Accepted Solutions

Hi @AlexLee2001

Welcome to the EE Community,

you need to make a chargeable activity once every 6 months to keep the number active.

Thanks,

David.

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5 REPLIES 5

@AlexLee2001 You need to make a chargeable call/text from that number at least every couple of months to keep it activated.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Hi @AlexLee2001

Welcome to the EE Community,

you need to make a chargeable activity once every 6 months to keep the number active.

Thanks,

David.

Okay thank you, I think my best option is to just get a new tag.

Okay thank you, I think my best option is to get a new dog tag.

Morning @AlexLee2001

Thanks for coming to the community.

You can find full information within our What is pay as you go and flex hibernation, and how do I stop it? post.

If you have any further questions, let us know 🙂

Leanne.