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Number deactivated

Megan1309
Explorer

‎25-07-2021 02:19 PM

My mobile number has been deactivated, and when trying to call it says my number is unrecognised, so I can't get through to anyone. Im trying to get it reactivated, but I'm also having trouble as I never topped up my balance.
If i buy a new sim card will that just give me a new, working number?

0 Helpful
2 REPLIES 2
BrendonH
Community Hero
Community Hero

‎25-07-2021 02:19 PM

When was the last time you made a chargavke call on this PAYG number?


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
Schockwave
EE Community Star
EE Community Star

‎25-07-2021 02:23 PM

Hello @Megan1309 ,

 

Welcome to the community,

 

You may want to take a look here:

 

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.