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Number Transfer

michH
Investigator
Investigator

‎09-10-2021 11:14 AM

Is it possible to port a number from O2 to EE if the old SIM no longer works & I can't get a PAC?  The SIM hasn't worked for about 6 weeks

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎09-10-2021 11:19 AM

Hi @michH 

 

Unless 02 can reactivate the number then the answer is no. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
michH
Investigator
Investigator

‎09-10-2021 11:20 AM

If I dial the number I want to transfer it says the number I have dialled has not bee recognised

0 Helpful
michH
Investigator
Investigator
In response to Northerner

‎09-10-2021 11:22 AM

Is there any way to request the number be registered to EE if its not currently in use?

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to michH

‎09-10-2021 11:29 AM

@michH    You need to have a working number to be able to move that number.   You need to speak with o2 to see if it can be reactivated first this can only be done if it was a PAYG number that has gone in to hibernation.