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13-10-2020 05:30 AM
I have just upgraded to a note20 ultra and I have put a downloaded a series of pictures and applied them to my lock screen, the only problem is that when I lock the phone I get a black screen with the clock and date on, but to get the pictures I have to press the lock button twice, Is this a fault or have I done something wrong. Any help would be appreciated
Thanks
Dave
13-10-2020 12:09 PM
Hi @daveb799
Welcome to the community.
Does the wallpaper work properly with non-downloaded photos?
Chris
13-10-2020 12:42 PM
Hi
No it does not I have just tried one of my own pictures and when you lock the phone it goes to a black screen with a clock and other apps on as it should but no picture.
13-10-2020 01:13 PM
daveb799.. I have an older Galaxy S7. There is setting in the 'Display' section called 'always on display' where I believe you can select your own image instead of turning off the screen.
13-10-2020 01:23 PM
13-10-2020 01:38 PM
OK thanks, @daveb799
Could you try backing everything up and restoring to factory settings. If this is a software fault, this may help.
Thanks
Chris
13-10-2020 01:59 PM