The EE Community

Switch 2 Restock

I wanted to order a switch 2 but they are out of stock and the only ones in stock are the EE Gamer’s Data Pass ones. so was wondering if there's a eta on restocks 

Roaming Incoming Calls outside EU

Hi Community, I made the mistake of swapping my mobile device within my home country, causing alot of Mobile Banking disruption. Old phone is formatted and my bank is trying to call me but I'm not on a roaming plan nor have an active Subscription. An...

US data roaming

Hello,I am trying to switch to my US data roaming add on however I can’t see this on my account and I am having trouble logging into my account on the app.

No Data Since 27 May – Plan Still Not Renewed on 6 June

Hi, I’ve had no data since the 27th of May.My plan was supposed to renew automatically today (6th June), but it hasn’t activated — and I have not purchased any data add-on today.I’m stuck without any data even though I should now have 77GB from my pl...

How to give positive feedback to customer service team

Good evening,  Today I spoke to a gentleman, his name was Chris. It would have been good if I asked what his last name was. He was excellent and really helpful with my query. Guided me through what he would have suggested me to do in my previous call...

Slow download speed despite strong 4G or 5G signal

HiIn some areas I find that even though my phone has a medium/strong 4G or 5G connection, the internet is virtually unusable as the download speeds are less than 1Mb. There doesn't seem to be a pattern, though some areas seem more prone than others.F...

I have received an sms, im trying to reply for that sms it’s  been not sending yet .