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Not received payment

RazWarn
Explorer

‎23-01-2021 10:45 AM

I sent my phone to EE to be recycled for cash and I still haven’t received my payment. It has been a week now 

0 Helpful
4 REPLIES 4
Kirigaya_Kazuto
Star Contributor
Star Contributor

‎23-01-2021 10:58 AM

Did you send it to them with tracked shipping? Do you know they've received it? 

 

It's a bit late now, but sending it to EE/any network carrier' is probably thr worst thing you can do, they'll undervalue the phone, by a lot - sell it to Mazuma or Musicmagpie next time

0 Helpful
Northerner
EE Community Star
EE Community Star

‎23-01-2021 11:07 AM

Hi @RazWarn 

 

Does it not say in any email how long it will take in the lockdown? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
RazWarn
Explorer
In response to Kirigaya_Kazuto

‎23-01-2021 12:24 PM

Yeah I sent it with tracking and they received it, I also emailed them and they still haven’t replied 

0 Helpful
Christopher_G
EE Community Support Team
In response to RazWarn

‎23-01-2021 02:01 PM

Fingers crossed your hear from Brightstar soon, @RazWarn.


Thanks for your patience with this.


Chris

0 Helpful