Not received free gift

Robbo862
Explorer

‎03-09-2021 09:12 PM

What can i do with regards to not receiving the free headphones with my new phone? It's been well over 21 days and I've heard nothing about them even though I've got an email confirming they've received my request... Seen as the contract hasn't been fulfilled can it be cancelled or compensated? 

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎03-09-2021 09:29 PM

Hi @Robbo862 

 

If you read the small text it will say gifts are subject to demand and are not guaranteed.

 

Which deal was this. 

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Leanne_T
EE Community Support Team

‎04-09-2021 07:43 AM

Hi @Robbo862

 

Thanks for coming to the community. 

 

Which device did you select when you took out the contract? 

 

Did you receive the email from EE?

 

Thanks 🙂

 

Leanne.

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Robbo862
Explorer
In response to Leanne_T

‎05-09-2021 12:51 PM

Hi.

 

It was the sony xperia 10 iii and I've got an email from EE and the email from Sony saying they've received the initial request for the free gift which I have a ref number for

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Leanne_T
EE Community Support Team
In response to Robbo862

‎05-09-2021 01:07 PM

Hi @Robbo862

 

Thanks for coming back to me. 

 

Did you make the claim on the Sony website?

 

If so, you can contact customercare@xperiarewards.co.uk for an update on the offer 🙂

 

Leanne.

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