Not received and update on my order

[graciexx]

Hi, 

I ordered my upgrade on the 3rd of October. It says I will receive a text to pick a delivery slot, yet I’ve not received anything since? Should of I heard by now? Starting to worry I won’t be getting my new phone any time soon.

many thanks

Grace

[Chris_B]

@graciexx depending how no what you ordered you might have to wait for that device type to be allocated to you. 

[Leanne_T]

Hi there @graciexx

Welcome to the community and thanks for upgrading 🙂

What phone did you order?

Have you received an email or text confirming your order?

Speak shortly 🙂

Leanne.

[graciexx]

iPhone XS. I receive and email saying thank you for your order. Saying I’ll get a text to pick a delivery slot but not received anything since 

[Leanne_T]

Hi @graciexx

Thanks for coming back to me.

Do you have an order number showing on your email conformation, this will be a ten to 12-character number ?

If you do, can you track your order online?

Let me know how you get on 🙂

Leanne.