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05-10-2019 07:38 PM
Hi,
I ordered my upgrade on the 3rd of October. It says I will receive a text to pick a delivery slot, yet I’ve not received anything since? Should of I heard by now? Starting to worry I won’t be getting my new phone any time soon.
many thanks
Grace
05-10-2019 08:51 PM
@graciexx depending how no what you ordered you might have to wait for that device type to be allocated to you.
06-10-2019 10:11 AM
Hi there @graciexx
Welcome to the community and thanks for upgrading 🙂
What phone did you order?
Have you received an email or text confirming your order?
Speak shortly 🙂
Leanne.
06-10-2019 03:00 PM
iPhone XS. I receive and email saying thank you for your order. Saying I’ll get a text to pick a delivery slot but not received anything since
07-10-2019 08:38 AM
Hi @graciexx
Thanks for coming back to me.
Do you have an order number showing on your email conformation, this will be a ten to 12-character number ?
If you do, can you track your order online?
Let me know how you get on 🙂
Leanne.