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Non working data sim

Lynrick0
Investigator
Investigator

‎02-08-2020 09:03 PM

Hi folks

Some advice please.

I ordered a 4GEE PAYG data sim for my  netgear mifi router, as per instructions l placed it in the router, turned on the router and connected to it via my tablet. The instructions read to turn off wifi which causes me to loose communications with the router. I'm unable to plug the router into the tablet as its a different size socket. Next I put the new sim in my dual sim phone and tried to go to add-on.ee.co.uk but it wont connect as theres no service. I then went to the ee website and topped up the new sim as I thought as I have no credit yet it wont work ? I successfully put £5 on to it but its still now letting me access the ee network, any ideas?

Both my router and phone are unlocked.

Thanks

0 Helpful
10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star
In response to Lynrick0

‎03-08-2020 01:49 PM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP