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4GEE Wifi cooling off period and aftermarket router

Russ_T
Visitor

‎03-08-2020 12:14 PM

Hello,


I'm trying to improve my in laws broadband, but don't want to commit them to 24 months if I haven't improved anything.

 

4G seems to make sense and they seem to be between ok coverage indoor/outdoor and just outdoor. They seem to get 4G on their EE mobiles in house some of the time.


Is there a cooling off period so I can recommend they try it?

Also can I use an aftermarket router? My thinking is get them to buy the cheapest router, and if we feel we need a mast and antennae I can get them a Draytek and set something up for them myself so if it fails it's my expense not theirs.

Thank you

 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎03-08-2020 01:47 PM

@Russ_T   If your order online or over the phone you get a 14 day cooling of period because of distance selling laws.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.