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No way to add a new debit card

marchee
Explorer

‎24-05-2021 10:48 PM

I’m a pay as you go customer and need to top up my account so I can get a new pack. My current pack is expiring tonight. My previously registered debit card was recently blocked due to a fraud and so I need to add a new debit card to my account. Currently both the myEE app and the website are down, calling 150 tells me it’s out of hours for customer service, and there’s no way to add a new card by text. So basically I have no way of making sure I can use my phone past midnight tonight. Ridiculous!

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎24-05-2021 10:50 PM

Try using Fast Top Up in the interim.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
marchee
Explorer
In response to XRaySpeX

‎24-05-2021 11:29 PM

Thanks @XRaySpeX but I just get a "Sorry you can't access my EE right now" on that page.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to marchee

‎24-05-2021 11:34 PM

Must be under maintenance at this time of night. Wait for the AM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎25-05-2021 07:42 AM

Morning @marchee

 

Thanks for coming to the community. 

 

Can you access your My EE account this morning and add the card? 

 

Thanks. 

 

Leanne 🙂

0 Helpful