It’s been 2 weeks since I upgraded my phone and I am yet to receive the returns pack - though I have received reminders to send the phone and a warning that I will be charged if I don’t and that I will lose my £15 a month trade in offer.
Called EE about this 5000 times already, waited a silly amount of time and never got through once. Emailed twice with one automated reply, no help whatsoever.
3 days until deadline of the returns date and I have no package and no correspondence from EE.
extension on returns date is required and also a package to return my old device.
oh and a phone all wouldn’t go amiss.
Any help on this would be most appreciated.
