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No signal - red bars on WiFi mini

Kafka129
Visitor

No internet signal. Website reports engineers have fixed a problem locally but it looks like they haven't. Can't report an issue online because 'something went wrong' and I am cross because I have paid a fortune for unlimited data!  I've turned it off and on again but no joy. What can I try now? 

2 REPLIES 2
Leanne_T
EE Community Support Team

Hi @Kafka129

 

Thanks for coming to the community. 

 

When was the problem resolved in the area? 

 

Have you entered your postcode and selected 'Check Network' on the Coverage and Network Status Checker?

 

Do you have an EE mobile? 

 

Thanks 🙂

 

Leanne. 

mikeliuk
Ace Contributor
Ace Contributor

Hi @Kafka129 ,

 

Are you able to view the device information to see what might have gone wrong?

 

https://ee.co.uk/help/help-new/phones-and-devices/ee/4gee-wifi-mini#getting-started/view-the-device-...

 

 

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