No signal - red bars on WiFi mini

[Kafka129]

No internet signal. Website reports engineers have fixed a problem locally but it looks like they haven't. Can't report an issue online because 'something went wrong' and I am cross because I have paid a fortune for unlimited data!  I've turned it off and on again but no joy. What can I try now? 

[Leanne_T]

Hi @Kafka129

Thanks for coming to the community. 

When was the problem resolved in the area? 

Have you entered your postcode and selected 'Check Network' on the Coverage and Network Status Checker?

Do you have an EE mobile? 

Thanks 🙂

Leanne. 

[mikeliuk]

Hi @Kafka129 ,

Are you able to view the device information to see what might have gone wrong?

https://ee.co.uk/help/help-new/phones-and-devices/ee/4gee-wifi-mini#getting-started/view-the-device-...