No signal indoors at home - frustrating 2 hours with EE

[Doriseck]

Just spent a frustrating couple of hours on the phone to EE. Started out with them calling me to sell me further products/ services. I said pointless as I can’t get a signal without using my own wifi . They suggested I complain to 150 as that wasn’t good enough and I should at the very least be getting a discount for my poor service.!!!

Long story short after two hours plus on the phone - EE suggestion to correct my phone signal problems is as follows

I purchase me a 4g router at £40 per month

plus an external antenna with an instal cost of £100

plus  £6.95 to post the router to me 

All the above will then enable them to provide me with the service I am currently paying £56 per month for !!!!!

Am I missing something here , I don’t get that I have to pay an extra £ 580 on top of the £672 I already pay them 

How is that value for money 

[bristolian]

If your home broadband/WiFi is poor, then (unless it's provided by EE) then that's another issue entirely.

Is your poor coverage at home, a recent problem or has it always been the case?

[Doriseck]

Hi

it has always been the same, in fact it seems to be getting worse when it should be improving as technology advances.

I have always had to have a signal booster but EE advised me yesterday that it’s pointless using it now as it no longer serves a purpose.

For example - today with WiFi calling switched off I currently have one bar signal but no 4g or 3G just EE and that is likely to disappear at any moment. I wouldn't be able to make a call with the current signal status.

thank you

[Leanne_T]

Hi @Doriseck

Thanks for coming back to us.

Do you have EE Broadband or are you with another broadband provider?

Do you have any other devices connected to WiFi, if so, do they disconnect?

Leanne.

[bristolian]

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@Doriseck wrote:

Hi

it has always been the same, in fact it seems to be getting worse when it should be improving as technology advances.

I have always had to have a signal booster but EE advised me yesterday that it’s pointless using it now as it no longer serves a purpose.

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EE used to offer Signal Boxes as a poor coverage solution, and providing your box has been registered, it's a perfectly valid solution and acts as a mini-3G cell. What is true is that EE no longer promote these devices and don't supply new ones, WiFi-calling has superceded this and offers improved service for several reasons. But if you have one, there's nothing to be lost by trying it.

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@Doriseck wrote:

Hi

For example - today with WiFi calling switched off I currently have one bar signal but no 4g or 3G just EE and that is likely to disappear at any moment. I wouldn't be able to make a call with the current signal status.

thank you

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I'd recommend you leave WiFi-calling switched on, by design it will only kick-in when you have insufficient mobile coverage so there's nothing to lose.

Are you saying that your one-bar of signal is 2G then? Putting marketing terms aside, EE as a network operator provide service on 2G, 3G & 4G. It's increasingly rare to find somewhere that 2G is the last technology standing, but once in a while it happens!!

Where are you, out of interest? (roughly)

[Doriseck]

Hi

I’m in Kent not far from Sevenoaks , one of the highest points in Kent in fact.

However, you would think I was in the middle of the Kalahari desert , but then again they probably get a better signal.

We have no fibre options available , or any other modern day technology.

What is so frustrating is EE advertising superb 4g coverage , which is blatantly untrue , even outside the property.

[Doriseck]

Hi

No EE broadband (another provider) as I am worried about wasting any more money with EE for a rubbish service.

Yesother devices connected and yes they disconnect .

[bristolian]

@Doriseck 

It's only fair to point out a couple of things here..

1: EE broadband is delivered over a different network infrastructure to the mobile network, so you can't say that problems with one will be replicated with the other. My home fixed-line services are with another provider who have an excellent broadband network, but whose mobile offering doesn't interest me in the slightest.

2: It sounds like the computer predictions for your locality are that excellent coverage is available, but that local geographical issues mean this doesn't translate into good service for you. Unfortunately sometimes these things happen, it's the nature of the beast with radio technology.