No sign of my order

[Kialouise]

• I ordered the fitbit versa 2 10 days ago but I haven't received a confirmation email or any text messages to say that my order has been despatched. 

[Leanne_T]

Hi @Kialouise

Thanks for coming to the community.

Did the Fitbit show in stock when you placed the order?

Also, did you make any payment for the Fitbit?

Speak soon 🙂

Leanne.

[Kialouise]

Hello,

It was in stock and took me through the checkout page and even gave me my
order number but no money was taken out of my account which Is why i
thought it was strange so i waited a week or so expecting it might show on
my next phone bill but never did.

Thanks, Kia

[Leanne_T]

Hi @Kialouise

Thanks for coming back to me.

I would suggest giving us a call on 150, our Mobile Care team will get this looked into for you.

Thanks 🙂

Leanne.