No service - Sim not provisioned
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26-10-2021 12:59 PM
Hi
I misplaced my phone on Saturday night. Sunday I called EE to blacklist the phone, Then my phone was returned to me and I called back on Sunday evening to lift the blacklist and suspension.
It was not making outbound calls yesterday so I called back EE and was advised the suspension had not been fully lifted and this was done on the phone there and then.
It was fine for a few hours then since last night has said no service. I have tried turning on off, taking out sim, putting on aeroplane mode and back off. I looked this up and went into settings/general about to see if there is an update required however it says Sim not provisioned. I cant call 150 as I cant make any calls.
Any help would be appreciated. It seems too much of a coincidence not to be related to the blacklist and lifting however after being on the phone to EE 3 times up to yesterday, I was assured it should all be foxed now.
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26-10-2021 01:11 PM
Hi @ClaireOB
Sounds like the bar on your phone is still in place or your SIM is deactivated as another one was sent when you first registered the device as lost/stolen.
You can use live chat via your online account or via the contact us page yo speak to EE.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
