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No replacement SIM

da_costa666
Investigator
Investigator

‎29-11-2020 10:39 AM

How long does it take to receive a replacement SIM, my phone was stolen on 21/11/20 and EE said they would send out a replacement SIM for me. I still haven't received this, how long will I be waiting

 

Chris

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎29-11-2020 11:36 AM

@da_costa666   You should of had this by now,  I would call customer services to request a new one sent.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
da_costa666
Investigator
Investigator
In response to Chris_B

‎01-12-2020 12:53 PM

Haven't had access to a phone to ring them still not received SIM 

0 Helpful
Katie_B
EE Community Support Team
In response to da_costa666

‎01-12-2020 01:44 PM

Hi @da_costa666. 

 

Thanks for coming back to us. 

 

Is your account pay as you go or pay monthly?

 

Katie 🙂

 

0 Helpful
da_costa666
Investigator
Investigator
In response to Katie_B

‎01-12-2020 01:47 PM

pay monthly, i have just ordered another replacement SIM online

0 Helpful
Katie_B
EE Community Support Team
In response to da_costa666

‎01-12-2020 02:01 PM

Please let me know once you receive this @da_costa666. 

 

Katie 🙂

0 Helpful