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No order update...

Mossy46
Explorer

Hello, I ordered a 'Good as new' Samsung S20FE in White last Thursday, paid £30 upfront and showed as in stock. Received order confirmation and order tracking number but it does not allow me to track it when i use the tracker... when can i expect my order to be dispatched/delivered please? I cannot use online chat as i am new to EE so have no mobile number that exists on EE, just the number i wish to transfer via PAC code i gave at time of ordering. I am concerned as I move house on 11th December and I understand delivery address cannot be changed after an order is placed! 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Mossy46  Give customer services a call about your order.  You can call this number +44-800-956-6000

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I would, but I am at work and do not have the opportunity to sit on hold for ages. I need an online update ideally as I work shifts and very long hours. The online chat would be ideal but without an EE mobile number I cannot use that. Thanks though. 

Katie_B
EE Community Support Team

Hello @Mossy46

 

I completely understand the urgency to find out what is happening with your order. 

 

We do not have account access here on the community. 

 

Our customer care team is open 8am - 9pm Monday to Friday. 

 

Please give us a call and a member of the team will be with you as soon as possible. 

 

Katie 🙂