No order update

[Zobug93]

I ordered a PS4 as an add On a week ago and still no updates or anything on my order? Is there a way check? 

[Katie_B]

Hello @Zobug93. 

Thanks for ordering with us. 

Did you receive a confirmation email?

Speak soon, 

Katie 🙂

[Zobug93]

I’ve got the email to say it’s been ordered but that was now 2 weeks ago 

[Katie_B]

Thanks for confirming @Zobug93. 

What happens when you track your order using the online order tracker?

Katie.

[Zobug93]

It’s says 

Sorry, we can't show your order details right now. 

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

but nothing it’s been 2 weeks now and I’ll be charge for it soon but still nothing 

[Katie_B]

Hello @Zobug93. 

I would recommend giving us a call so our customer care team can look into this further for you. 

Katie 🙂

[Zobug93]

What Options would it be? As I’ve tired to call tonight 

[Katie_B]

Hi @Zobug93. 

Since last night have you been able to get in touch?

Katie 🙂

[Zobug93]

No I haven’t been able to talk to anyone 

[Katie_B]

Please call 150 and select the right option which will be provided on the automated service @Zobug93. 

A member of the team will then be able to look into this further for you. 

Katie 🙂