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No order confirmation

Steve114
Visitor

‎03-06-2020 08:30 AM

I ordered an upgrade by phone yesterday 2/6/20. I haven’t received any order confirmation yet the payment has been taken and my plan has been change. I need to order number to track my phone which I was told would be delivered today 3/6/20.

0 Helpful
2 REPLIES 2
Profile closed
Not applicable

‎03-06-2020 10:49 AM

Hi @Steve114 

 

Welcome to the EE Community,

 

If you call freephone 0800 317 720 a customer service advisor will be able to check your order status for you.

 

Thanks,

 

David.

0 Helpful
Jon_K
Former EE Employee

‎03-06-2020 11:01 AM

Hi @Steve114.

 

Welcome to the community.

 

Could you check your junk/spam folder to see if the email went there?

 

Jon